FAQ

Frequently Asked Questions

What products do you sell?

Strand Supply offers premium barber and hairdressing tools including professional scissors, spray bottles, and barber capes — designed for barbers and stylists who demand quality.

Where do you ship?

We currently ship across Australia. International shipping is not yet available, but we're working on it.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by location but generally take 3–7 business days within Australia.

What is your returns policy?

If you're not satisfied with your purchase, please contact us within 14 days of receiving your order. We'll do our best to make it right — see our full Refund Policy for details.

Are your products suitable for professional use?

Yes. All Strand Supply products are designed with professional barbers and hairdressers in mind, built to withstand daily use in a salon or barbershop environment.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking details.

Do you offer bulk or wholesale pricing?

We're currently focused on retail, but if you're interested in bulk orders, please get in touch via our Contact page.