Shipping policy
Processing Time All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may take an additional day. You will receive a confirmation email when your order has been dispatched.
Domestic Shipping (Australia) We ship Australia-wide via Australia Post. Estimated delivery times after dispatch:
- Standard shipping: 1-2 business days
- Express shipping: 3-5 business days
Delivery times may vary depending on your location, particularly for regional and remote areas.
International Shipping
We now ship internationally to the following destinations:
- New Zealand: Standard $15 AUD 5-8 business days | Express $28 AUD 3-5 business days
-
United Kingdom: Standard $35 AUD 5-8 business days | Express $45 AUD
3-5 business days
- Southeast Asia: (Singapore, Malaysia, Hong Kong, Indonesia, Philippines, Thailand): Standard $35 AUD 5-8 business days | Express $45 AUD 3-5 business days
Tracking Tracking may be available depending on the shipping method selected at checkout. If tracking is provided, you will receive a tracking number via email once your order has been dispatched.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at strandsupply.business@gmail.com and we'll investigate with Australia Post on your behalf.